Support

RepCloud Mobile support

RepCloud Mobile is available to users invited to an active RepCloud workspace. Access, records, and available features follow the user’s current workspace membership and administrator-controlled permissions.

Get help

Signed-in users can open More → Profile & workspace to confirm their user, workspace, role, app version, and connection status. Workspace administrators can also open a support ticket from the RepCloud web application.

For account, privacy, or technical assistance, email support@repcloud.app. Include the RepCloud app version and build number, but do not send passwords, access tokens, full card numbers, or unnecessary customer information.

Connection troubleshooting

  1. Confirm the iPhone has an active internet connection.
  2. Open Profile & workspace and verify the expected workspace and role.
  3. Use the visible retry or reconnect action if RepCloud reports an expired session.
  4. If access was recently changed, ask a workspace administrator to confirm the user’s mobile entitlement.
  5. If the problem continues, contact support with the time of the issue, affected feature, and app build number.

Business Card Scanner and Share Card

Business-card scanning requires camera permission and presents extracted fields for review before any CRM change. Share Card requires the Digital Card capability and a working connection to create or refresh its RepCloud QR link. Public card details can be edited from Home → Share Card → Edit Card.

Delete or change workspace data

RepCloud stores business information on behalf of the organization that controls each workspace. Contact that organization’s administrator for record correction, export, retention, or deletion requests. Users can sign out to remove the connected workspace and supported protected caches from the app.

Read the RepCloud Mobile privacy policy.